Diligence Co., Ltd.: Building a User Centered Sales and Service System ——Deeply cultivating the all terrain vehicle market and creating a full lifecycle service ecosystem

Diligence Co., Ltd.: Building a User Centered Sales and Service System

——Deeply cultivating the all terrain vehicle market and creating a full lifecycle service ecosystem

1、 Sales Network: Rooted in the city, serving the whole country

The all terrain vehicle (ATV) products of Diligence Co., Ltd. have covered more than 30 core cities across the country, forming a sales network layout radiating throughout the country. We always believe that sales are not only about delivering products, but also the starting point for building long-term trust with users. By rigorously screening dealers and partners, we ensure that every vehicle can accurately match user needs and provide users with professional guidance throughout the entire process from purchase to use.

Core advantages:

Accurate channel layout: covering the needs of urban, rural, and outdoor sports scenes;

Professional team support: Dealers have passed technical certification and service system training;

Scenario based solution: Provide customized products for off-road, agricultural, rescue and other scenarios.

2、 After sales service: not just repair, but also focus on user experience

At Diligence Co., Ltd., "after-sales service" has been redefined as an extension of user value. We build differentiated service capabilities through three dimensions:

（1）. Proactive service: Entering the user's site

The company has formed a professional team to conduct in-depth user usage scenarios, conduct on-site research on product performance, and dynamically track vehicle status under extreme terrain and complex working conditions to ensure problem prediction and rapid response.

（2）. Technical empowerment: 24-hour full-time response

Open a nationwide unified service hotline to provide remote diagnostic support;

Establish a "rapid delivery of accessories" system to complete spare parts distribution within 48 hours in remote areas;

Regularly conduct user technical training to enhance independent maintenance capabilities.

（3）. Continuous optimization: User feedback drives product upgrades

By establishing a user issue database, after-sales feedback can be directly linked to the R&D department. In recent years, over 60% of product improvement suggestions have been based on user experience, covering key areas such as power system optimization and safety protection upgrades.

3、 User co creation: Let real needs define the future of products

Diligence Co., Ltd. firmly believes that excellent products are born on the front line of the market. We achieve a value loop of "user enterprise distributor" through the following methods:

Regularly conduct user discussions: invite core users such as off-road enthusiasts and agricultural practitioners to participate in product evaluations;

Establish a long-term communication mechanism: collect usage feedback through online platforms and offline activities;

Data insights: Analyze vehicle operation data and predict potential improvement directions.

4、 Partner Ecology: Working Together for Win Win, Empowering Terminals

Diligence Co., Ltd. always regards distributors and partners as strategic resources:

Strict admission mechanism: requires dual certification of technical ability and service concept;

Joint training system: providing integrated empowerment of sales, maintenance, and customer management;

Our commitment: to work together with partners who truly understand and serve users, to promote the quality upgrade of the all terrain vehicle industry. ”

5、 Outlook: From product suppliers to ecological leaders

In the future, Diligence Co., Ltd. will continue to deepen its integrated strategy of "sales service research and development":

Expand overseas markets and lay out global service outlets;

Explore intelligent after-sales services (such as IoT remote monitoring);

Build a user community ecosystem and create a benchmark for off-road culture.

At Diligence Co., Ltd., sales are the beginning of responsibility, and service is the continuation of value. We take vehicles as the carrier and users as the foundation, and work together with partners to write a new chapter in the all terrain vehicle industry.

Diligence Co., Ltd.: Drive the limits, serve without boundaries